Chula Vista Storage FAQ’s

At Sav-On Storage, we want to ensure that you have everything you need for convenient and efficient storage in Chula Vista. When packing and storing your items, there are certain steps that you can take in order to keep your belongings from being damaged or harmed. For a better storage experience with us here, browse the following list of helpful frequently asked questions.

Question: Why should I store at Sav-On?

Answer:
There are many reasons. Here are just a few: we have 13 different sizes, so you’ll always be able to find the space you need; we offer the longest access hours in the area; our professional team is focused on providing the highest level of customer service and security.


 

Question: Will I need to take an elevator to my unit?

Answer:
No, all our storage units are on the ground level, and most offer drive-up access.


 

Question: Is there a resident manager?

Answer:
Yes, our facility manager lives onsite. That means our manager has over 800 garage doors to his home.


 

Question: How is Sav-On Storage different?

Answer:
Besides our on site manager and personal code gate access, we are the only location to offer vehicle recognition cameras that take a video of every license plate that enters our property. We are also the only location in our community to offer the 24/7 customer service kiosk.


 

Question: Do you offer climate-controlled storage?

Answer:
No, this location does not offer any climate-controlled units.


 

Question: What are your access hours?

Answer:
You can physically access your unit seven days a week between the hours of 4 a.m. and 10 p.m. We also never close our gates on holidays.


 

Question: What are your business hours?

Answer:
Our office hours are 8:30 a.m.-5:30 p.m., Monday-Saturday, and we also have a customer service center kiosk that is available 24 hours a day, 365 days a year.


 

Question: Do you have dollies for use?

Answer:
Yes, we provide dollies for use within the facility free of charge. They are not permitted offsite. A valid ID is required to check them out for use.


 

Question: Can I change units during the rental period?

Answer:
Yes, you can always change units during your rental period if you need more or less space.


 

Question: How far in advance do I have to tell you I’m vacating?

Answer:
We ask for a 7-day notice.


 

Question: What are the lease terms?

Answer:
Our rentals are month-to-month, billed on the same day you rent. That means if you rent your unit on the 12th of the month, your future payments will be due on the 12th of each month.


 

Question: What forms of payment do you accept?

Answer:
We accept cash, checks, money orders, MasterCard, VISA, American Express, Discover and Diners Club.


 

Question: Can I pay online?

Answer:
Yes, it’s very easy to make your payments online on our website.


 

Question: Why should I consider auto-pay?

Answer:
When you sign up for our auto-pay program, your payments are automatically deducted from your checking account every month. You’ll never run the risk of forgetting to make a payment. Think of it as a “no late fee guarantee.”


 

Question: Do you offer military discounts?

Answer:
Yes, we offer military discounts as well as other benefits for active-duty military personnel. Ask our manager for more details.


 

Question: Do I get anything if I refer someone to you?

Answer:
Yes, we have a referral program that rewards you sending new customers to us. You can earn up to $50 off one month’s rent for each referral who rents from us—and there’s no limit to the number of people you can refer.


 

Question: Do you offer a protection plan and if so, why should I consider it?

Answer:
Yes, we offer a protection plan that covers stored items up to $2,500 with no deductible. For just $9 a month, you gain additional peace of mind.


 

Question: Do you have pest control?

Answer:
Yes, we have pest control service once a month.


 

Question: Why should I rent a postal box at Sav-On instead of at the post office?

Answer:
We offer a full-service postal acceptance package. Get your mail, FedEx and UPS packages here for just the cost of a mailbox. It’s fast, easy and convenient.


 

Question: If storing a vehicle, should I fill my fuel tank?

Answer:
Yes, filling your fuel tank will help prevent moisture from forming in your tank and fuel lines.


 

Question: Can I store food?

Answer:
While we prefer you do not, you can only store food in sealed jars. You can’t store boxed or unsealed food items in the unit.


 

Question: Are there things I should not be storing?

Answer:
Nothing live, flammable, toxic or hazardous, as well as no weapons, drugs or alcohol.